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How jaya45 Handles Your Personal Information

When you open an account with us, we collect only what we need to keep your wallet and account running — nothing more.

Account data protectionDANA, OVO, GoPay wallet privacyYour right to access your dataClear data retention rulesContact us to request changes
jaya45 How jaya45 Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct, or remove your personal data, our support team handles privacy requests directly. Reach us through live chat, email, or the in-account help centre. We aim to respond to data-related requests within a reasonable timeframe and will confirm receipt as soon as your message comes through.

Live Chat Start a live chat session from your account dashboard. Our team can verify your identity and process privacy requests through this channel during available support hours.
Email Support Send a detailed privacy request to our support email. Include your registered account name and the specific data action you need — access, correction, or deletion.
In-Account Help Centre Log into your jaya45 account and open the Help Centre tab. Submit a privacy ticket directly, and your request is linked to your account automatically for faster handling.
HOW WE PROTECT IT

Data Handling, Cookies, and Account Security

We apply encryption across account sessions and payment flows, so data moving between your device and our servers is not exposed in transit. Cookies on jaya45 are used to maintain your session and remember login preferences — they are not used to build advertising profiles. Account security relies on an OTP verification step each time you log in from a new device, which means a code sent to your registered phone number must be confirmed before access is granted.

Data Encryption

All data transmitted through your account session — including wallet payment flows for DANA, OVO and GoPay — is encrypted so it cannot be intercepted in transit.

Cookie Use

We use session cookies to keep you logged in and to remember account preferences. We do not use cookies to track your activity across other websites or build ad profiles.

OTP Login Verification

Every new-device login triggers an OTP sent to your registered phone. You must confirm the code before account access is granted, reducing the risk of unauthorised entry.

Data Retention Period

Account and payment records are kept while your account is active. Once you close your account, we retain only what applicable law requires, then remove your personal data.

Your Privacy Questions, Answered Directly

These are the questions we hear most often about how your data is managed on jaya45. If something here does not cover your situation, reach us through live chat or the in-account Help Centre and we will give you a direct answer.

We collect your name, email address, phone number and a secure password. We also record your DANA, OVO, or GoPay wallet identifiers when you add them as a payment method.

Yes. Contact us through live chat or email with your registered account name, and we will confirm what data we hold and provide it in a readable format within a reasonable period.

We share payment data only with the processors needed to complete your DANA, OVO, or GoPay transactions. Those partners are bound by data protection obligations under their service agreements with us.

Submit a deletion request through the in-account Help Centre or by email. We will confirm receipt and process your request, keeping only data that legal obligations require us to retain.

We use session cookies for login continuity and preference memory. You can disable non-essential cookies in your browser settings, though this may affect how your account session behaves.

Records are kept while your account remains active. After account closure, we retain data only for the period required by applicable legal obligations, then delete it from our systems.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.